Parent support

Helpful answers, without the runaround.

HyePop is intentionally simple. If something does not feel calm, clear, or child-friendly, we want to know.

Last updated July 24, 2026

Who is HyePop for?

HyePop is designed for children ages 2–5, with large touch targets, no reading requirement, and no lives, timers, penalties, or failure states.

Can HyePop be played offline?

Yes. Core balloon play, letters, settings, and bundled audio are designed to work without an internet connection.

Which Armenian pronunciation does HyePop use?

HyePop’s spoken content is being prepared with a fluent Western Armenian speaker and will be reviewed for consistency before release. The app will clearly label its language variety.

Why can’t my child open support or external links directly?

Adult-only areas are behind a parental gate. This helps prevent young children from leaving the app or reaching purchasing and external-link controls accidentally.

Does HyePop contain advertising?

Yes — a small banner on non-gameplay screens (welcome and the game/place selection screens). It never appears during letter play, and there are no video ads, rewarded ads, or interstitials. Ads are contextual only: chosen because HyePop is a children’s educational game, never based on anything about your child. There is no tracking, no advertising identifier, and no behavioral profile. See the Privacy Policy for the full disclosure.

How do I remove the ads?

Open the parent area through the parental gate and choose the remove-ads option. It is a one-time purchase, not a subscription — nothing renews. Once it is active the app makes no ad requests at all. If you reinstall HyePop or set it up on another device, use “Restore Purchases” in the parent area with the same Apple Account.

Does HyePop track my child?

No. HyePop has no accounts, no analytics, no cross-app tracking, and never asks for the App Tracking Transparency permission. Settings and local scores stay on the device and are never sent to us.

How do I reset the game?

Open the parent area through the parental gate, then choose the reset option. Resetting clears local gameplay information without affecting an Apple purchase.

Does HyePop support accessibility settings?

HyePop supports VoiceOver labels, Reduce Motion, large readable controls, and calm audio behavior. If something is difficult to use, please tell us.

What should I include in a support message?

Please include the device model, iOS version, HyePop version, the screen where the issue occurred, and what you expected to happen. Do not send a child’s personal information, photo, or recording.